Terms and conditions
Valid from 1.1.2023 onwards.
General information on the webstore
The products on this website are sold by Minor Postcards, Business ID 1875810-0. We sell our products to legal adults worldwide (currently we do not sell to United Kingdom, Belarus and Russia). The product prices include VAT. We reserve the right to change the prices and shipping costs.
Ordering from the webstore
Products are ordered online at www.minorpostcards.fi. Minimum order is 10 €. The customer will have to accept the valid terms and conditions in order to place an order. All orders will be confirmed by e-mail. E-mail confirmation includes order details – price, shipping and handling, ordered products and also our contact information. Customer must provide a valid e-mail address to receive order confirmation e-mail. E-mail address will be added to our newsletter subscribers list. If you don’t want news about our offers and new cards, write an order note that you unsubscribe our newsletter or use the unsubscribe- link in the e-mail.
Confirmation of order with direct bank payment
We send an order confirmation by email. The contents of the e-mail include:
• the order number
• our bank account number
• order total and items of the order
• cost of shipping and handling
• our contact information
Registered users can check their order status and information from our website’s My Account page.
Payments
Payment Service is provided by Verifone Finland Oy (business ID 0943819-9). Verifone Finland Oy acts as a payment facilitator, the license has been issued by Financial Supervisory Authority. Payments transactions are executed in the secure and data protected environment by Verifone Finland Oy. Verifone Finland Oy is facilitating the transactions to the merchant and therefore the receiver in the bank account statements and card invoices is Verifone Finland Oy.
Verifone Finland Oy
Vantaankoskentie 14
01670 Vantaa
Customer service for consumers, tel. 020 753 5192, [email protected]
www.verifone.fi
Paying with Verifone is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Payment methods
With Verifone you can pay your order by an internet banking account, a payment card (credit/debit) or Siirto-payment system. The following methods of payment are supported: Oma Säästöpankki, Säästöpankki, Paikallisosuuspankit, Ålandsbanken, Handelsbanken, Danske Bank, Nordea, Osuuspankki, Aktia, S-Pankki. Visa-, Visa Debit-, Visa Electron-, MasterCard- ja Debit MasterCard – payment cards.
Direct bank transfer
We ship the products when the bank transfer shows up in our account. We do not have a “collect on delivery” – option. We process the order on working days after the order has been paid. Direct bank transfer orders are on hold for five working days. If the order hasn’t been paid in that time, the order will be cancelled.
Our account for direct bank payments is IBAN: FI38 5042 0020 0321 56 BIC/SWIFT: OKOYFIHH., account holder Minor Postcards.
Delivery times
We ship products on working days. The products will be sent by post within eight working days. We deliver orders in Second Class mail to Finland and Europe, elsewhere in First Class or Second Class. If we have some exceptions in our delivery times, we’ll inform the customers affected and also update the “Recent” – section of our website. Unfortunately we cannot help when worldwide pandemic or local mail offices cause delays in deliveries.
Delivery method and shipping costs
Shipping and handling costs include shipping and packaging. Customer can view shipping and handling costs in the website before paying for the order. We deliver orders as letters, maxiletters or packages depending on the size of the order. You can see the Finnish mail prices in this site: http://posti.fi/english/pricesandinstructions/
Replacements and returns
The customers have a 14-day right to a refund under the Finnish Consumer Protection Act. The right to return items only applies to unused and sellable products stored in their original packaging.
How to return and replace products
1. Returned products must be unused and stored in their original packaging. Please return all items delivered.
2. Add the following information to the return:
Order number
name
address
phone number
e-mail address
a copy of order confirmation
your bank account number
3. Return the product in the same package it was delivered to you. Send it to our address:
Minor Postcards
Porsaskoskentie 1972 as. 1
51670 Nykälä
Finland
We do not accept returns after 14 days from delivery.
When we have received and processed the return, we’ll refund the money to your account.
Shipping issues and defective products
If a product is lost or damaged during shipping, or if the wrong product has been delivered to the customer, the customer must notify immediately [email protected] or via mail). The customer must inform us in 14 days from the delivery. If the package has been damaged in mail, you must file a consumer complaint with the mail office.
Other
We reserve right to change the terms and conditions. The customer must accept the current terms and conditions before ordering.
Client Registry
By accepting the order conditions, I agree to the storage of my data in the client register for the delivery of the ordered products. Clients will also be included in the mailing list of the Minor Postcards e-newsletter. If you want, you can add additional information to the order’s notes , in which case your email will be removed from the mailing list. You can unsubscribe from the newsletter at any time via the “unsubscribe” link in the newsletter or by sending an email to customer service [email protected].
